Vet Prime Care Clinic (Gurugram)

Vet Prime Care Clinic in DLF Phase 1, Gurugram, Haryana, is a multi-service pet care facility that covers the full arc of what a dog or cat owner in the city might need, from routine veterinary consultations and vaccination drives to overnight boarding, professional grooming, and obedience training. The clinic sits inside Silver Oaks Avenue, Gate No. 7, and has served more than 5,000 pet parents across Gurugram. What makes it worth knowing about is the combination of a 24/7 emergency service with a genuinely broad range of in-house offerings, so you are not shuffling your pet between three different providers across the city.

What the Clinic Actually Offers

The service list at Vet Prime is one of the more comprehensive ones you will find at a single Gurugram address. The clinic groups its twelve listed services into medical, boarding, grooming, and training verticals, which means a single registration gets your pet's records held in one place rather than scattered across multiple providers.

On the medical side, the clinic offers veterinary consultation, vaccination, diagnostics (described as advanced pet health testing), and surgery including dental work. The surgery and dental section is specifically listed as professional treatment and surgical care, which suggests a clinical setup rather than a basic OPD-only practice. The diagnostics service is described as advanced pet health testing, though the specific equipment or tests covered are not detailed on the public website.

Day care is listed separately from overnight boarding, described as fun and supervised care, which is useful if you need a drop-off during work hours without committing to a full boarding stay. A pet shop selling food, accessories, and essentials is also on-site, as is a pet walking service for daily exercise and activity sessions.

The Boarding Tiers: What Each One Means

Vet Prime structures its boarding into three named options, which is more transparency than most Gurugram facilities offer at the listing stage.

Basic Boarding is described as a cozy, comfortable stay with all essentials covered, including daily walks, fresh meals, and warm care. This is the entry tier and suits pets that are comfortable in a kennel-style environment with regular human interaction but without premium suite-level amenities.

Home Style Boarding is positioned as the middle option, with family-like care, one-to-one attention, sofa privileges, and long evening cuddles. The phrase sofa privileges is notable because it signals that the dog is not confined to a crate or run for the full stay. one-to-one attention and evening cuddles suggest this tier is specifically designed for dogs that are anxious or attachment-heavy, though you should confirm exactly how this is structured when you call.

Luxury Pet Suite is the top tier: a private AC suite with premium bedding, in-room CCTV, and daily spa add-ons described as the full vacation. The in-room CCTV detail is practically useful because it implies the facility can pull footage if something happens, and it also signals a level of operational seriousness that basic boarding facilities rarely have. The suite is private and air-conditioned, which matters in Gurugram summers when temperatures regularly cross 40 degrees Celsius.

All three boarding tiers sit under a shared set of facility-wide standards listed on the website: AC rooms, CCTV monitoring, daily walks, vet on call, daily photo updates, fresh food, and a safe environment. The daily photo updates detail is confirmed by a client review from Rohan Mehta, who boarded his Persian cat Simba for nine days and received two video calls in addition to daily photos.

Emergency Care: The 2 AM Test

The claim that matters most in a veterinary listing is whether the 24/7 emergency service actually functions at 2 AM on a Sunday. A reviewer named Anjali Verma described exactly that scenario: her Labrador Max had a bloated stomach in the early hours, and Dr. Arjun met them at the clinic within 20 minutes. Bloat (gastric dilatation-volvulus) is one of the fastest-moving emergencies in dogs, so a 20-minute response time at that hour is a meaningful data point. a 20-minute emergency response at 2 AM is the kind of detail that should factor into whether you store this number in your phone.

The website lists emergency care under its services as immediate medical assistance, 24/7, and the clinic's stated position is 24/7 always open. The phone number listed is 087500 51999. If you have a senior dog, a dog with a known cardiac or digestive condition, or any pet that has previously needed out-of-hours care, having this address and number saved is a reasonable precaution regardless of whether you board or groom here.

Training: Teaching the Owner, Not Just the Dog

The training service at Vet Prime is described as professional behavioral and obedience training. A reviewer, Karan Singh, whose Pomeranian Coco went through the program, made a specific observation that is worth noting: he had tried two other trainers before Vet Prime, and the difference he identified was that the clinic teaches you to handle your dog, not just the dog. This is the distinction between a trainer who conditions your dog in isolation and one who builds the owner's handling skills into the program. Coco now listens, per the review. Whether that result generalises to your dog's specific behavioural issues would depend on the trainer and the dog, but the owner-education framing is a sensible approach and worth asking about when you inquire.

Grooming: Coat Care and Wash Services

Two grooming-adjacent services are listed separately: grooming (premium baths, styling, hygiene, and coat care) and pet washing (professional cleaning and hygiene). The distinction between the two is not spelled out further on the website. In practice, grooming typically implies a full session including styling and finishing, while pet washing may be a standalone bath service. A reviewer named Priya Sharma brought her Golden Retriever Bella for what appears to be a grooming session and noted that Bella came home with the softest coat she had ever had. The reviewer also noted that the team sat on the floor with her until she relaxed, which indicates some sensitivity to anxious dogs during handling. Bella's nervousness on the first visit and the team's response to it is a practically useful detail if your dog is reactive or fearful in grooming situations.

Veterinary Credentials and Standards

The clinic's website states 100% qualified vets and describes them as certified experts. The standards section cites A+ hygiene and safety. Modern equipment is flagged under a 2024 latest tech marker, though what specific equipment this refers to is not itemised on the public site. The veterinary consultation service is listed as expert pet healthcare support, and vaccination is described as preventive healthcare and immunization. Diagnostics covers advanced pet health testing but again without a listed panel of tests.

For pet parents who want to verify credentials before a first visit, the clinic can be reached at 087500 51999. It is reasonable to ask which vet will be handling your pet's consultation and whether the diagnostics lab is in-house or send-out. These are standard questions at any veterinary facility and should be answered directly.

What to Know Before Your First Visit

The clinic is located at Gate No. 7, Silver Oaks Avenue, G Block, DLF Phase 1, Sector 26, Gurugram, Haryana 122002. DLF Phase 1 is a well-connected part of Gurugram with good road access from NH-48 and from Sohna Road, and the gated community address means the facility is in a residential zone rather than a commercial strip.

Pricing for boarding tiers, grooming sessions, consultation fees, and training packages is not published on the website. You will need to call 087500 51999 to get current rates for the specific service you need. This is common for multi-service veterinary facilities in India, where package rates vary by pet size, breed, duration, and season.

If you are planning a boarding stay, useful questions to ask ahead of the drop-off include: which boarding tier your pet's size and temperament fits, whether the daily photo updates are WhatsApp-based or through an app, what the feeding protocol is and whether you can send your pet's home food, and what the handover procedure is for emergencies during the stay. The confirmed vet-on-call facility during boarding stays is a meaningful differentiator from grooming-only or non-veterinary boarding providers in the city.

For the grooming service specifically, it is worth mentioning at booking if your dog has anxiety around handling, water, or dryers, so the team can plan the session accordingly. The Bella review suggests the team has handled anxious dogs before, but advance notice always helps.